No Appt Needed For Estimates | Towing Available | 616.949.6840
2756 Kraft Ave SE, Grand Rapids, MI 49546 Get Directions |

Grand Rapids Body Shop | Auto Body Repair | Suspensions and Alignments

Customer Testimonials, Reviews & Feedback

Customer Testimonials, Reviews & Feedback

If I could give them more than 5 stars, I would! I literally saved $1500 on my repairs AND didn’t have to file an insurance claim. I got into an accident and wanted to see if I could save some money by paying cash for the repair instead of insurance. I went to 3 different well rated auto body repair places and said “give me a full insurance cost quote, and a basic cosmetic and functionality cash quote.” O’Neill’s was the ONLY ONE out of the 3 that actually gave me a cash quote. 

I immediately selected O’Neill’s and had them do the repairs. They did the work, the repair cost was very close to their estimate (ended up saving $1500 over the insurance quote cost), and it looks GREAT! Highly recommend!

– Matt

Seriously some of the best customer service I’ve ever received. Not only did they do a great job with repairs, but they made an unpleasant experience smooth and manageable.

– Laura

The people are great here. I will bring all my vehicles to them from now on based on their exceptional quality of work. When I found something that I thought still needed attention, they fixed it without my even asking when I brought it back to see if it was supposed to be that way.

– Shelby

Well done job on my Prius rear bumper repair and paint. Your bid was fair, Andrea let me know how the two-day job was progressing, when it was to be finished by email and phone message. My car was cleaned and washed when I picked it up! Top-of-the-line. Let’s hear it for the small, independent business! I sought out O’Neill’s on a recommendation from a friend; I would definitely use them again but hope for no further run-ins.

– Alan

O’Neill’s is the best in Grand Rapids. I’ve used them three times and they have always been professional and responsive.

– Bruce

I have been taking my damaged vehicles to O’Neill’s for over 20 years. They are a diamond in the minefield of body shops. They do outstanding work, are professional, honest and back their work 100%. They go the extra mile to assure your vehicle is done right and on time. There is not another body shop I would consider using in the Grand Rapids area.

– Michael

I appreciated you keeping us updated on the progress of our repair. You have always done good work for us and we will use your shop in the future — I hope just not too soon. Thank you!

– Jacqueline 

O’Neill’s is the only shop that I will use.

– Melvin 

Each time I have dealt with O’Neill’s I was treated with respect and honesty. All repairs were completed in a timely fashion and I was presented with all options and pricing in an easy to understand fashion.

– Wendy K.

In addition to being very pleased with everything, the icing on the cake was Andrea’s willingness to help me get my truck home…since I couldn’t drive two vehicles at one time. I truly appreciated the extra wonderful service!

– Jeri 

A very natural and friendly group of people who are there to take care of you! They do outstanding work at very competitive prices. I will definitely refer others and come to them any time I need work.

– Ron

Very high quality work. Prompt and courteous!

– Norm

I was very pleased with the workmanship and service at O’Neill’s. I will continue to use them in the future. They go the extra mile and repairs are reasonably priced. Thank you!

– Donna

Awesome job with my truck … came out looking brand new!

– Andy

Scott and Corrina at O’Neill’s Body Shop gave us the best possible service at a very fair price. No need to go anywhere else. They’re the best!

– Joseph

I highly recommend going to these guys for any type of body repair that you need. They are super helpful, they do amazing work and are very flexible. They are also very quick and super friendly. I will recommend these guys to everyone I know! Keep up the great work!

– Scott

To begin, it is always best to use a locally, family owned business! We are treated with caring, personal attention. My story/review: 2 weeks ago an extremely careless person slammed into my car. It was fully paid for…I had no insurance. It had to be totalled. The caring manner in which Scott delivered the news, was as if I am family. Yes, there really are some decent people around us still!!! Hopefully I won’t have a need, but I would take my car there. No question!

– Julie

I’ve gone two O’Neill’s twice now, once for a totaled car estimate and once the other day for getting the dent on my new car repaired, both times EXCELLENT service!

Scott even stayed late last night ON A WEEKEND so ensure I would have my car, and it looks brand new again! Thank you so much for all your hard work and talent!

– Marie

Last week I pulled in to O’Neill’s Body Shop with an emergent situation with my car. Not only did they make me relaxed but they fit me right in even though they had a full schedule!!! Everyone was super nice and helpful!
Thanks for making a potentially horrible situation not only tolerable but actually pleasant!

– Amy

Excellent company to work with!

– D Michaels

I just used O’Neill’s Body Shop for the third time. The quality of their work is excellent, prices are very competitive, and the customer service provided by Scott and his team is second to none! It’s clear why they have so many repeat customers.

– Curt