No Appt Needed For Estimates | Towing Available | 616.949.6840
2756 Kraft Ave SE, Grand Rapids, MI 49546 Get Directions

Grand Rapids Body Shop | Auto Body Repair | Suspensions and Alignments

Frequently Asked Questions

Frequently Asked Questions

I was in an accident, what should I do next?

Call us and we will arrange to have your vehicle towed to us if it is unsafe to drive. If your car is drivable, we can schedule for you to stop in and call the insurance company from our shop to set up your claim. Since we deal with insurance companies on a regular basis we can make the process quick and hassle free for you.

My vehicle was towed from the accident scene, what do I do now?

Call us and we will arrange for the vehicle to be towed to our shop.

Where do I get a claim number?

In most cases, your claim number will be issued by your insurance company when you report your accident. Simply record the number and bring it to us when you bring your car in for your repair and we will handle everything else for you.

What is a deductible?

Your deductible is the amount your insurance company requires you to pay toward a claim before they pay anything. For example, if you have a $1,500.00 claim and your policy has a $500.00 deductible, you will pay $500.00 and your insurance will pay $1,000.00. Your insurance agent should be able to answer any additional questions regarding your policy.

Who do I pay my deductible to?

The deductible will be paid directly to O’Neill’s Body Shop by cash, check or credit card when the vehicle is picked up. Your deductible must be paid in full before we can release your vehicle.

Is there a charge for obtaining an estimate?

No. All of our estimates are FREE. Trained individuals using industry-specific computer estimating software prepare all of our estimates.

Do I need an appointment to obtain an estimate?

8 am – 5 pm. No Appointment needed for estimates.

Do you repair vehicles from insurance estimates?

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What if damages are found that are not listed on the estimate?

This damage is known as “hidden damage” and once found, the insurance company and/or customer are notified as to the nature of the damage and the cost of the repair to be performed.

If I am having work performed thru insurance, who is responsible for payment?

The owner of the vehicle is responsible for payment of repairs. The friendly staff at O’Neill’s Body Shop will be happy to assist you in making the necessary arrangements with your Insurance Company.

How will I know when repairs will be completed?

We will give you an estimated repair time at drop off, but we will keep you updated throughout out the entire repair process.

Can I get a ride home?

Yes, we can give you a ride home. We can drop you off where you need to go within a 10-mile radius of our shop. When your vehicle is completed we can pick you up if needed.

How do I care for my newly painted vehicle?

Minimal care is required to maintain the shine of your newly painted vehicle. During the first three months after painting your vehicle, avoiding waxing your car or applying any magnetic signs, protective bras, decals or stickers to the new paint. Only hand‑wash or use a touch‑less machine wash and use car wash soap to clean your new paint. If any bird droppings or tree sap gets on the new paint try to wash it off as quickly as possible to avoid any markings.

Is there a warranty on the work performed?

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What is an aftermarket or quality replacement part?

It is any part made by another manufacturer other than the original equipment manufacturer (OEM).

What is a recycled part?

It is a used part from another vehicle.